A while back, I wrote an entry about Abbreviated Dialing Codes used by governments (sometimes referred to as N11).
The State of Arizona has announced the results of the first year of activity for its 2-1-1 service, which includes both an online component and a call center.
Arizona’s Strategic Plan for 2-1-1 calls for the phased implementation of 2-1-1. The next step for the program is development of local 2-1-1 call centers serving all Arizonans day-to-day as well as in times of emergency.