Providing high quality information and timely services to the public can be a difficult job. Throw in challenges like the Digital Divide and limited IT resources and it can become next to impossible.

Certified VoiceXML Application Developer

To help governments and non-profits face these challenges, a host of new standards have been developed that are changing the service delivery equation. These standards will allow public sector and non-profit organizations to deliver web content and Internet services to ordinary household telephones and other devices quickly, easily and cost effectively. These new technologies promise to change the way that governments interact with citizens, and will fundamentally change the direction of e-Government.

Vox Populi (Latin for “Voice of the People”) aims to provide useful information on interactive communication technologies and social networking tools that can be used by government officials to improve services to citizens and taxpayers.

Site Creator

Mark J. Headd is an experienced voice, mobile and web application developer who has been certified as a VoiceXML Application Developer by the VoiceXML Forum. He currently works as a Developer Evangelist for Voxeo Labs, where he helps developers build open government and civic applications using the Tropo and Phono platforms.

He holds a Master’s degree in Public Administration from the Maxwell School of Citizenship and Public Affairs at Syracuse University, and is a former adjunct instructor at the University of Delaware teaching a course in electronic government.

He served for three years as the chief policy and budget advisor for the State of Delaware’s Department of Technology and Information. He has also served as Director of the Delaware Government Information Center and as Technology Adviser to former Delaware Governor Thomas Carper.

Mark has built open source solutions using open government data and APIs for the District of Columbia, the Sunlight Foundation, the New York State Senate, and the cities of New York, San Francisco, Toronto, Baltimore and Philadelphia.

Awards and Recognition

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Disclaimer: All opinions expressed on this site are my own and in no way represent the opinions of any employers or clients unless explicitly stated.

Note: The quotation in the site title is from Thomas Jefferson.