IVR Systems Strengthen Democracy

When voters in Kenya and the Ukraine go to the polls this month, speech technologies from Angel.com will be there to make sure the elections run smoothly.

The International Republican Institute (IRI), a Washington-based independent, nonprofit, nonpartisan organization that sends delegates to foreign countries to observe elections and report on violations of fair election practices, will use Angel.com’s Virtual Call Center and IVR Survey applications to automate the reports that delegates file from the field in those countries. IRI first used the applications during local and presidential elections in Nigeria in mid-April.

Full story here.

This is a great idea, and possibly something that could be useful in the upcoming presidential election next year.


New Version of Vocal Democracy Released

A new release of Vocal Democracy is now available — the improvements keep coming. I’m very happy with where this project is right now.

There is still a lot of work to be done, but I hope to have another release out before the end of the year.

Choice is good

This year at the polls, voters with visual impairments will have more options than ever. There was a nice article on this very issue waiting for me in my local newspaper this morning.

One of the downsides to those options that current exist for such voters is the cost of the equipment:

Voting machines nationwide are being fitted with such technology, paid for through the federal Help America Vote Act.

Each conversion cost $1,000 and an added machine was bought for each site, said Elaine Manlove, administrative director, Department of Elections for New Castle County. Added storage space also had to be rented.

“This was no small change for us,” Manlove said.

One of the benefits of a centralized remote voting system using telephones is that it could be dramatically less expensive. It could also make the process of voting more efficient:

A downside is that hearing a whole ballot and directions may take 20 minutes, [Manlove] said.

One of the nice things about a phone voting system using speech recognition is that it would provide a much more intuitive interface, cutting down on time needed to explain to voters how to use equipment. Let’s face it, voting equipment is technology you use once an election. Telephones are used everyday.

Vocal Democracy Released!

The alpha version of Vocal Democracy is now available for download from SourceForge. I’ve already got lots of changes planned, but I’m excited to get feedback on the state of the work so far.

This version was designed specifically to run on the Voxeo Prophecy platform. Going forward, I’ll be working on enhancements that will help ensure this package runs easily on a wide array of VoiceXML platforms.

How to steal an election

I found an interesting article today on /. that lays out in some detail the problems with “state of the art” direct recording electronic (DRE) voting machines. There is a lot of good information in this article for those of us interested in using technology to support the elections process AND make elections more secure.

Some of the information on the Diebold AccuVote TS (a popular DRE voting unit) just floored me…

The GEMS database stores all of the votes collected from precinct accumulators, and it’s used to do the vote tabulation for a county. Because it’s so sensitive, you might think it would be tightly secured. But you’d be wrong.

The GEMS database is a vanilla, unencrypted Microsoft Access database that anyone with a copy of Access can edit. So if you have physical access to the GEMS server’s filesystem (either locally or remotely), then it’s not too hard to just go in and have your way with the vote totals. If Access isn’t installed on a particular GEMS server, just install it from a CD-ROM, or connect remotely from a laptop and edit the database that way.

Access?!?! No wonder people are so paranoid about DRE voting, and insistent on a verifiable paper trail. I’ve thought a lot about security in the telephone-based voting project I am working on, and I hope to use some of the points made in this article as context to describe why I think my system will be much more secure. (Particularly since I’ll be using a real database on the backend.)

I don’t want to get too far ahead of myself – I’ve still got to finish the $#@^% thing – but one of the things I have spent the most time on so far has been security related features.

More to come – stay tuned.

Vocal Democracy

Where have I been for the past few months? What have I been doing? Certainly not blogging – but hopefully that will change soon.

I’ve been back at work on a project that I first conceived of almost two years ago; a phone-based system for voting. It’s been tough trying to squeeze work in on this side project, now that I’m developing VoiceXML applications for a living (sometimes you don’t feel like working when you come home from work), but I’m making progress.

If your interested, you can read my original proposal on this subject which I submitted to the The National Institute of Standards and Technology in early 2005. What’s taken me so long on this one? A few things:

  • First and foremost, I needed some time to develop my skills. I’m now a better programmer in general, and a better VoiceXML programmer specifically. I feel like I can now do the idea justice.
  • Second, my original proposal called for using elements of the draft VoiceXML 2.1 specification – these elements are now more widely support by VoiceXML platform vendors.
  • Finally, there was one additional issue that gave me pause – the rampant paranoia about using technology in the voting process. Seems like most people are convinced that the only way to go is back to plain old paper ballots, with no computer technology of any kind. I’ll have more to say on this one in future posts.

If your interested in helping out on this protect, and you’ve got some coding skills, let me know. Otherwise, check back in from time to time to see how I’m doing.

Speak with Confidence

I’ve posted a new tutorial showing my take on the “Confidence-Based Confirmation” technique first outlined by Matt Oshry of TellMe networks. This example uses a VoiceXML subdialog approach to confirm caller utterances, and also leverages the new functionality provided by the VoiceXML 2.1 specification to record caller input while performing a recognition. This approach is critical to the use of VoiceXML in telephone-based voting systems. A complete overview and sample code are provided.