TellMe is now offering an interesting new hosting option for VoiceXML applications. Developers that use the TellMe studio can sign up for a limited access hosting account that will allow up to four simultaneous calls to reach their application. All calls must utilize SIP to reach the VoiceXML application.
I have yet to dig into the details, but this sounds very interesting. I’ve used the TellMe studio in the past, and it has some great features. In fact, the first VoiceXML applications deployed by State of Delaware when I worked there used the TellMe platform (not sure if they still do).
For those that have not tried the TellMe studio, this might be a great incentive to give it a whirl. As IP telephony becomes more ubiquitous, it will be interesting to see how the major VoiceXML platforms shake up their service offerings.
This story is as old as dirt now, but I thought since most of the laughter had subsided I would point out the really scary part about Senator Ted Stevensâ€™ recent rant in front of the Senate Commerce Committee about how the Internet works.
This is an individual that will probably have a profound impact on how people use the Internet. Doesnâ€™t he, at the very least, have a duty to understand the most fundamental concepts about how it works? Or to recuse himself from this issue if he is so uninformed as to be prevented from making an educated decision on the issue?
This guy canâ€™t even successfully regurgitate what lobbyists and staffers have probably told him to say. (By the way, whoever came up with the â€œtubesâ€ analogy should get canned.) If you canâ€™t synthesize complex issues, at least be able to memorize the rhetoric that youâ€™re being spoon fed.
This is a perfect example of why government officials need to have an understanding of how technology works. Understanding the basic principles of the Internet should me made part of “public administration 101” in every MPA program in the country.
Maine has joined 15 other states in rolling out a 2-1-1 service. Governor John Baldacci was on hand last week to place the inaugural call.
Interestingly, there doesn’t appear to be any automation with the Maine 2-1-1 service. All calls (24/7) go to a representative.
Where is the fun in that…? 😉
A while back, I wrote an entry about Abbreviated Dialing Codes used by governments (sometimes referred to as N11).
The State of Arizona has announced the results of the first year of activity for its 2-1-1 service, which includes both an online component and a call center.
Arizona’s Strategic Plan for 2-1-1 calls for the phased implementation of 2-1-1. The next step for the program is development of local 2-1-1 call centers serving all Arizonans day-to-day as well as in times of emergency.